Vodafone to create 150 customer service jobs in Newark

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Mobile phone company Vodafone is set to bring nearly 150 new customer service jobs to its existing contact centre in Newark.

The jobs boost forms part of the company’s plans to create 2,100 new customer service roles across the UK through a three-year £2 billion investment programme.

The company is expanding other existing customer service centres, with 800 additional posts in Manchester, more than 150 in Stoke-on-Trent and about 100 in Glasgow.

Its third-party customer service partners will create another 600 jobs in Newcastle, nearly 200 roles in the west of Scotland, and 100 in Cardiff.

The announcement comes just days after hundreds of job cuts at its Newbury headquarters were revealed.

Vodafone UK chief executive Nick Jeffery said: “These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment.

“Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain.”

Culture Secretary Karen Bradley added: “Vodafone is one of our country’s great international success stories and it’s fantastic this global organisation is demonstrating its confidence in the UK by creating new jobs across the north, in the Midlands, in Scotland and in Wales.