Ringrose Law Solicitors have received the LEXCEL accreditation from the Law Society for the fifteenth year running.
The firm were the first to accomplish the accreditation in 2005 and are currently the longest achieving LEXCEL firm in the County.
The award confirms that Ringrose Law offer ‘Excellence in legal practice management and client care’.
LEXCEL is developed specifically for the legal profession and is an optional, recognised accreditation scheme for law firms and in-house legal departments which gives assurance to customers that a practice meets high client care and business management standards.
The annual accreditation involves a yearly rigorous inspection and assessment from an independent LEXCEL assessor appointed by an independent assessment body, which includes reviewing internal plans, policies, and procedures to check they are up to date and in effective operation, plus interviewing staff and understanding the overall company performance.
John Knight, Senior Director at Ringrose Law said; “We are very proud to have achieved LEXCEL for the fifteenth consecutive year.
“This year has been one of the most challenging years for the firm.
“In March we moved all 140 of our staff working from 6 office locations across the County to 140 locations as they were all set up within a matter of days to work from home!
“This by no means was an easy challenge but one that we succeeded in and continued to deliver high customer care to our clients throughout.
“2020 has bought about many positive changes for our firm and we look forward to 2021 and the challenges it may also bring!”
Debbie Fowler, LEXCEL Consultant comments: “It has been a pleasure working with Ringrose Law and assisting with the significant achievement of Lexcel accreditation.
“It is not easy to obtain and retain this accreditation and members of the firm work hard to do so and are proud of the accreditation.
“The Lexcel standard requires that there is supervision of all legal work undertaken by a suitably qualified person, and internal audits are undertaken to assess legal advice given and management of work. This is to ensure that clients receive the best service possible.
“The firm has effective policies and procedures in place and staff training is provided to safeguard client data and I find this particularly reassuring.”
“It can be very difficult for clients when buying legal services for a personal matter or on behalf of a business to choose between the wide range of providers, and therefore it is extremely important to the firm that it holds Lexcel accreditation because it is the Law Society’s legal practice quality mark promoting an industry recognised quality management approach for client service and running an efficient legal practice.”